pTVS SCS RICO Italia is part of a multinational company specialized in providing a wide range of technological services throughout Europe, including Break Fix, IMAC, Service Desk, Projects and Rollouts, Help Desk, End User Computer, Deskside Support, /p pTVS SCS is actively looking for an expert Engineer VR03 to join its team. The company employs experienced professionals who are dedicated to providing world‑class IT solutions. /p pAs an Engineer VR03, you will have the opportunity to contribute to an environment that promotes innovation and growth. This position requires a deep understanding of ver technology and its application in solving business problems. /p pIf you are looking for a challenging role that offers an interesting opportunity for professional growth, this could be the perfect fit for you. /p h3Tasks /h3 pEngineer VR03 Job Descritpion: /p h3DW IT infrastructure Level 2 operations Profile /h3 pResponsible for the operation, support, and continuous improvement of the Enterprise IT infrastructure environment, with a strong focus on stability, security,



and standardization. /p pThe role acts as an escalation point for Level 2 and Level 3 incidents, contributes to problem management and root cause analysis, and supports infrastructure transformation initiatives aligned with Group IT standards /p pThis role works closely with Service Desk, Field Services, global infrastructure teams, and external vendors, ensuring high-quality service delivery across end‑user and site infrastructure components. /p h3Key Responsibilities /h3 ul liAct as L2/L3 escalation point for incidents and service requests related to EIT infrastructure. /li liDiagnose and resolve complex technical issues beyond L1 capabilities, ensuring minimal business impact. /li liPerform advanced troubleshooting, root cause analysis (RCA), and implement permanent fixes. /li liEnsure proper incident, problem, and change documentation in ITSM tool /li /ul h3Infrastructure EIT Technologies /h3 ul liSup

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