Location: Cuggiono, on-site Employment Type: Full-time Experience Level: Junior / Entry Level About the Role We are looking for a motivated and customer-focused Junior Helpdesk Specialist to join our IT Support team. The ideal candidate has a passion for technology, good troubleshooting skills, and a willingness to learn and grow within a professional IT environment. The Junior Helpdesk Specialist will provide first-level technical support to end users, ensuring efficient resolution of hardware, software, and access-related issues while maintaining a high level of customer satisfaction. Key Responsibilities * Provide first-level technical support to employees via ticketing system, phone, email, and remote assistance tools. * Log, classify, prioritize, and track incidents and service requests. * Troubleshoot common issues related to: - Windows operating systems/Office applications - Microsoft 365 services - Printers and peripheral devices * Create and manage user accounts, passwords, and permissions. * Support onboarding and offboarding activities for employees. * Install, configure,



and maintain PCs, laptops, mobile devices, and standard software. * Assist users with Microsoft Teams, Outlook, OneDrive, and collaboration tools. Required Skills & Experience * Basic knowledge of IT support principles and troubleshooting methodologies. * Familiarity with: - Windows 10/11 environments - Microsoft 365 fundamentals - Active Directory basics - Basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi) * Basic hardware troubleshooting skills (PCs, laptops, monitors, printers). * Good problem-solving attitude and ability to learn quickly. * Good level of English (written and spoken). Preferred Qualifications * Diploma or degree in Information Technology, Computer Science, or related field. * Previous internship or experience in an IT support/helpdesk role. * Basic PowerShell knowledge is considered an advantage. What We Offer * Opportunity to develop skills in Microsoft technologie

📌 Junior Helpdesk Specialist – IT Support (Campania)
🏢 NUM
📍 Campania