pbKeyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. /b /p pWe empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. /p pWe use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. /p pbWant to be part of it? /b /p ul liLead and motivate a team of support associates to ensure effective, timely, and high-quality resolution of customer issues. /li liDrive engagement, accountability, and a customer-first mindset across the team. /li liConduct regular 1:1s, performance reviews, and coaching sessions to support associate development and growth. /li liSupport recruitment and onboarding of new team members to build a high-performing support team.



/li liExecute and align with the overall strategy, mission, and vision of the Support function. /li liDevelop, implement, and optimise support policies, procedures, and standards to improve team efficiency and consistency. /li liMonitor daily operations to ensure service levels and quality benchmarks are consistently met. /li liAnalyse and report on key support metrics to assess performance and identify areas for improvement. /li liImplement process enhancements and technology solutions to streamline support delivery. /li liOwn and drive continuous improvement initiatives across your area of responsibility. /li liServe as a key point of escalation for complex or high-priority customer issues, ensuring swift, satisfactory resolutions. /li liBuild and maintain effective working relationships with other support managers and cross-functional stakeholders (Product, Engineering, Sales, etc.). /li liCollaborate to r

📌 Product Support Manager (Italia)
🏢 Keyloop
📍 Italia