* The Vice President, Customer Success is a key member of the PHT Leadership Team responsible for leading customer onboarding, implementation, training, adoption, customer success, and service delivery across the PHT portfolio * This executive oversees approximately 90 customer-facing professionals through multiple layers of leadership and is accountable for ensuring customers successfully implement, adopt, and realize value from PHT solutions throughout the customer lifecycle * The role leads teams supporting Health Language, CSC, and Medi-Span and partners closely with Product, Sales, Marketing, Technology, Finance, and Content leadership to drive customer retention, operational excellence, revenue realization, and long-term growth * As one of the three primary functional leaders within PHT, alongside the VP Product and VP Sales, this leader will play a critical role in shaping customer delivery strategy, scaling customer-facing operations,



and creating a more unified and efficient operating model across the business * Scope of Leadership * Lead an organization of approximately 90 employees across multiple layers of management * Provide executive leadership across customer-facing teams supporting Health Language, CSC, and Medi-Span * Directly manage Director-level leaders * Oversee customer onboarding, implementation, training, adoption, customer success, support, retention, and operational performance across the PHT portfolio * Support a diverse portfolio of healthcare technology, SaaS, data, terminology, content, analytics, and workflow solutions serving pharmacies, providers, payers, PBMs, health systems, government agencies, and healthcare technology partners * Why This Role Matters * This role is more than leading implementation and customer success teams. It is responsible for bringing together multiple customer-facing organizations, creating a scalable operating model, standardizing best practices, and ensuring customers consistently realize value from PHT

📌 Vice President of Customer Success (Napoli)
🏢 Wolters Kluwer
📍 Napoli