To lead our Sales & Reservations team, we are looking for a service-driven, articulate, and highly organized Sales Manager (m/f/d) who stands out through professionalism and a passion for delivering exceptional guest service. YOUR TASKS: * Lead, organise and coordinate the Sales & Reservations team, including structured task allocation within the Back Office * Actively sell our rooms and suites while driving targeted upselling of additional services and tailored holiday experiences prior to arrival * Provide personal and telephone consultation to our guests and create tailored offers and booking confirmations * Analyse relevant sales and reservation performance indicators and develop concrete measures to optimise sales and occupancy * Monitor and manage incoming reservations across direct and electronic booking channels * Ensure the professional handling of bookings, amendments and individual guest requests * Manage, review and continuously optimise content and templates within the correspondence management system * Ensure smooth communication between Sales & Reservations,



Front Office and General Management * Onboard and develop new team members and create and implement structured training and onboarding processes * Ensure and continuously develop quality and service standards within Sales & Reservations YOUR PROFILE: * Completed vocational training in hospitality or a comparable qualification * Several years of professional experience in Sales, Reservations or Front Office, ideally within upscale or luxury hospitality * Initial leadership experience or experience coordinating a team * Strong sales mindset and enthusiasm for selling premium rooms, suites and tailored holiday experiences * Excellent communication skills and a passion for providing personalised advice to discerning international guests * Analytical and commercial mindset with a good understanding of sales performance indicators and occupancy optimisation * Excellent organisational skills and an indep

📌 Sales Manager (Luson)
🏢 SAN SONNEA
📍 Luson