– The role is responsible for providing first-line support to customers and agents, managing the order entry and fulfillment process accurately and efficiently, and independently handling small to medium-sized customers within the assigned area, with the aim of ensuring the highest level of customer satisfaction. Responsibilities * Support Sales Area Managers and Sales Accounts in all pre-sales activities, including database maintenance and sample request management; * Independently manage all operational after-sales activities, starting from order entry through to order fulfillment; * Constantly monitor the order portfolio and shipping dates to ensure deadlines are met; regularly review expiring orders to avoid unnecessarily tying up available stock for extended periods; monitor orders pending approval to ensure they are released by the Purchasing Department within the agreed timelines; * Provide prompt and accurate support to customers and agents, collaborating with other departments to resolve issues and consistently promote customer satisfaction; * Monitor return orders,



managing data entry in the system, following the instructions provided by the relevant Manager, and keeping all departments involved informed; * Carry out operational procedures for following up on overdue customer payments in accordance with current company procedures; * Independently manage the collection of sales documentation required for regulatory purposes to provide proof of export, following the instructions of the relevant Manager. Requirements and skills * 3–5 years of experience in commercial or sales support roles within structured companies; * Degree in Economics, Languages or a related field; * Fluent English; knowledge of a second language will be considered a plus; * Good working knowledge of a company ERP system; * Previous experience in the packaging and/or cosmetics industry is preferred. Soft Skills: * Strong organizational, time-management and prioritization skills; * Strong

📌 Sales Support – Italy (Milano)
🏢 BARALAN
📍 Milano