* Manage and support enterprise customer network services across Italy, including MPLS and Dedicated Internet Access (DIA) circuits. * Provide Level 1 and Level 2 support for network incidents, outages, and service requests. * Troubleshoot routing, connectivity, latency, packet loss, configuration, and network performance issues. * Monitor network health using monitoring tools and proactively identify and resolve potential issues. * Perform bandwidth utilization, traffic analysis, and circuit health assessments. * Coordinate circuit installations, upgrades, relocations, terminations, and site migrations. * Support customer router deployments, refreshes, and replacement activities. * Liaise with telecom providers and vendors to ensure timely incident resolution and service delivery. * Provide technical support and regular updates to customers regarding incidents and service requests. * Collaborate with internal teams including Service Delivery, Operations, Sales, and Finance. * Maintain accurate documentation of network configurations, circuits, routing, and service records.



* Participate in a 24/7 on-call support rotation. REQUIRED EXPERIENCE * Minimum 7 years of experience in enterprise networking, telecom support, or managed network services. * Proven experience supporting MPLS, WAN, LAN, routing, and enterprise connectivity services. * Strong expertise in Cisco routing and switching technologies. * Experience managing customer network devices and CPE routers. * Experience supporting secure internet connectivity and firewall environments. * Hands-on experience with network monitoring, traffic analysis, and performance optimization. * Proven ability to troubleshoot complex network issues and perform root cause analysis. * Experience managing telecom circuit lifecycle activities, including installations, upgrades, relocations, and decommissioning. * Experience working with telecom providers, managed service providers, and enterprise customers. * Familiarity with hig

📌 Senior Network Engineer (Roma)
🏢 Excis Compliance
📍 Roma