ph3Senior Oracle EBS Manufacturing Support Analyst /h3 h3Role Overview /h3 pThe ERP Second Level Support (RUN) Senior Analyst will be responsible for providing advanced functional support and conducting in-depth root-cause analysis for complex Oracle EBS manufacturing-related incidents. /p pThe role will act as a subject matter expert across key Oracle EBS manufacturing modules, including Inventory (INV), Master Data Management (MDM), Work in Process (WIP), Manufacturing Configurator, Quality, MRP, ASCP, and Project Manufacturing. /p pWorking within the ERP Second Level Support team, the Senior Analyst will take end-to-end ownership of complex tickets, deliver effective functional solutions, implement preventive measures, and support continuous improvement across Oracle EBS processes. /p pThe role will also contribute to effective workload coordination, ticket prioritisation, and knowledge sharing across the analyst team, ensuring consistent service quality and uninterrupted support within a global Follow-the-Sun operating model.



/p h3Core Responsibilities /h3 ul liTake end-to-end ownership of complex Oracle EBS incidents escalated from Triage and Junior Analysts, ensuring timely resolution within agreed SLA targets. /li liSupport ticket prioritisation and backlog management, particularly for high-severity incidents, ensuring alignment with business impact and service-level requirements. /li liAnalyse, design, validate, and implement functional fixes and workarounds, confirming solution effectiveness with relevant business stakeholders. /li liPrepare structured ticket handover documentation to ensure continuity across global Follow-the-Sun support teams. /li liCoordinate and prioritise activities across the analyst team to optimise resource utilisation, balance workloads, and maintain consistent service delivery. /li liConduct in-depth root-cause analysis for complex, recurring, and cross-module incidents. /li liIdentify underlying functional, technical, and process

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