* Translate service and process needs into clear functional and technical solution requirements * Own and coordinate strategic initiatives related to Salesforce and connected service systems * Support process mapping and performance measurement, aligning on metrics and working with service teams * Drive Salesforce capabilities with Service, IT and external partners, including flows and automations * Coordinate integrations, data flows and dependencies across the service system landscape * Ensure solutions are scalable, maintainable and aligned with future service processes and architecture * Identify and solve opportunities for improvement within the organization * Manage priorities, dependencies, implementation progress and key stakeholders across assigned initiatives Your Responsabilities * Translate service and process needs into clear functional and technical solution requirements * Own and coordinate strategic initiatives related to Salesforce and connected service systems * Support process mapping and performance measurement,



aligning on metrics and working with service teams * Drive Salesforce capabilities with Service, IT and external partners, including flows and automations * Coordinate integrations, data flows and dependencies across the service system landscape * Ensure solutions are scalable, maintainable and aligned with future service processes and architecture * Identify and solve opportunities for improvement within the organization * Manage priorities, dependencies, implementation progress and key stakeholders across assigned initiatives Your Qualifications & Skills * Degree in Information Systems, Engineering, Business or similar * Previous professional experience with enterprise applications, with focus on process improvement * Strong understanding of Salesforce configuration, data models, workflow automation and integrations capabilities * Experience with translating business requirements into functional and technical requirements * Good underst

📌 Operational Excellence Specialist (Bolzano)
🏢 Alpitronic
📍 Bolzano