ppWe’re looking for a Field Support IT Analyst in Reggio Emilia. /p h3About the Role /h3 pThe Field Support IT Analyst is single point of “ownership” for customer issues and should/must: /p h3Responsibilities /h3 ul liWork to provide local desktop and network support and act as a liaison among the stakeholders to understand the structure, policies, and operations of the organization, supplier, and customer, and to provide solutions that enable the organization to achieve its goals /li liBe aware of and execute the Dana support processes and effectively utilize those processes and people within it to solve the issues for customers, without creating major disruption within the organization. /li liUnderstands the priority and sensitivity of customer problems and assesses internal solution priorities effectively to maintain customer satisfaction /li liRelate well to customers and understands the production environment.



/li liCommunicate in a direct non-confrontational manner while maintaining good relationships and keep the customer fully informed of the status of any reported problems on a frequent basis. /li liActively seeks feedback from customers on ways to potentially improve the support process and relationships /li /ul h3Main Responsibilities /h3 ul liOwnership for all IT activities at the facility (Involved and engaged) /li liServe as Single Point of Contact for the Plant Manager and Plant Staff relative to all aspects of IT, participate in all key meetings (Staff, Safety, Daily/Shift Huddle, Change Control, Program/Launch reviews) /li liServe as ambassador for the plant representing/escalating key IT requirements and issues to relevant IT support and process (Infrastructure, ERP, Manufacturing, etc.) to teams within IT /li liIn conjunction with central teams, maintain a technology roadmap/plan to track compliance to current standards relative to technology base and 5S organization principles; includes security, local data center, network components/cabinets, an

📌 Information Technology Support Analyst (Reggio Emilia)
🏢 Dana
📍 Reggio Emilia