ppA career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. /ppMaison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. /ppIT Infrastructure Service Manager will be responsible for the continuous improvement of IT services and infrastructure, with the objective of enhancing reliability, availability, security, and operational efficiency. The role will contribute to the evolution of the IT operating model by strengthening monitoring capabilities, preventive maintenance, automation, and the adoption of Artificial Intelligence-based solutions, working closely with internal technical teams and external technology partners. /ph3Key Responsibilities /h3ulliDefine and lead continuous improvement initiatives within Infrastructure Operations.



/liliAnalyze operational trends, recurring incidents, and systemic issues, identifying preventive and corrective actions. /liliDrive improvements in the reliability and availability of IT services. /liliOversee the evolution of monitoring and observability platforms. /liliDefine and monitor operational KPIs. /liliCollaborate with infrastructure teams and vendors on preventive maintenance plans. /liliIdentify automation opportunities through traditional tools and AI solutions. /liliSupport the adoption of AI and Generative AI technologies. /liliCoordinate Problem Management and Root Cause Analysis activities. /liliPartner with the Cyber Security team to enhance infrastructure resilience. /liliMonitor vendor performance and drive continuous improvement plans. /li /ulh3Education /h3ulliBachelor's degree in Computer Science, Computer Engineering, Telecommunications Engineering, or a related field. /li /ulh3Experience

📌 IT Infrastructure Service Manager (Milano)
🏢 Valentino
📍 Milano