* Insurance MGA * Operation - Claims - Technical Accounting Azienda Multinational Insurance MGA based in Milan Possibilità The core mission is to build an optimal organisation, ensure the efficient allocation of resources and deliver a high level of performance in terms of productivity and intermediaries satisfaction. A business operations expert will also support the role in structuring the teams, improving processes, and working alongside the digital product team. Operational Leadership * Provide strategic and operational leadership to the Intermediary Assistance, Technical Accounting, and Claims departments. * Design and implement a robust operating framework focused on efficiency, scalability and quality. * Work closely with team leaders to monitor performance, set priorities and deliver the company objectives. Resource Management * Analyse and structure the teams to ensure an optimal allocation of resources. * Put in place planning models tailored to each department in order to anticipate activity peaks and reduce turnaround times. * Oversee recruitment, onboarding,



training and people development in order to maintain high-performing teams. Process Optimisation * Define and track the key performance indicators (KPIs) that improve team results and optimise the operating ratio. * Identify bottlenecks and put concrete solutions in place. * Leverage the product roadmap to reduce the workload of the teams by automating the resolution of recurring broker issues. * Foster a culture of continuous improvement and innovation within the teams. * Implement new tools and technologies in collaboration with the Product teams. Business Transformation & AI * Act as the single owner and accountable leader for the full portfolio of company transformation projects, from business case to delivery, reporting progress and impact to the Management Committee. * Make artificial intelligence a core lever of the operating model: identify, prioritise and deploy AI use cases across intermed

📌 Head of Operations (Pavia)
🏢 Michael Page
📍 Pavia