We are looking for an IT Support Technician to provide technical assistance to end users and troubleshoot hardware, software, and network-related issues. Key Responsibilities * Provide L1/L2 IT support to end users. * Troubleshoot desktops, laptops, printers, mobile devices, and peripherals. * Install, configure, and maintain hardware and software. * Troubleshoot basic LAN, Wi-Fi, network, and connectivity issues. * Perform hardware replacement, cabling, and basic device configuration. * Support Windows operating systems, Microsoft Office, and common business applications. * Create, update, and resolve incidents through the IT service desk/ticketing system. * Escalate complex technical issues to the appropriate support teams. * Maintain IT asset and support documentation.



* Provide onsite and remote technical support as required. Required Skills * 1–3 years of experience in IT Support / Desktop Support / Technical Support. * Good knowledge of Windows, hardware, software, and basic networking. * Experience troubleshooting LAN, Wi-Fi, printers, laptops, desktops, and peripherals. * Basic knowledge of TCP/IP, DNS, DHCP, and network connectivity. * Good troubleshooting and communication skills. * Ability to work independently and provide onsite technical support. Preferred: Experience with ITSM/ticketing tools, Active Directory, Microsoft 365, and basic network troubleshooting. #J-18808-Ljbffr

📌 IT Support Specialist (Italia)
🏢 TECEZE
📍 Italia