Overview In this role you lead the EMEA IT support teams within a fast-growing company, collaborating closely with Global and Corporate IT to deliver a robust end-user environment. You drive policy adherence, establish guidelines, and mentor technical and supervisory staff across regions. You will enhance service delivery, reduce escalations, and promote a proactive self-service support model. This high-visibility position offers shaping IT support at scale while aligning with the company’s transformation and global objectives. Responsabilità * Lead day-to-day operations of the EMEA IT support teams and coordinate with Global and Corporate IT * Mentor and manage technical and supervisory staff across multiple business units * Ensure end-user environment and equipment support is delivered, maintained,



and compliant with policies * Develop and implement guidelines and procedures to improve efficiency and effectiveness * Drive ITSM performance metrics and present KPIs to stakeholders * Advance a proactive self-service model to reduce escalations * Manage vendor relationships and contract performance with third-party suppliers * Collaborate cross-functionally to support IT policy adoption and process improvements Requisiti fondamentali * 10+ years in IT * 6+ years in a technical supervisory/managerial role * 6+ years hands-on experience in technical support * Bachelor in STEM * At least one industry-related certification (ITIL and CISSP desired) * Experience implementing methods to reduce escalations and promote proactive self-service * Experience with ITSM metrics and KPI reporting * Excellent service and vendor management skills * Fluency in English; second language (Spanish, French, Dutch) a plus * leadership and people management * collaboration and cross-functional teamwork * strong communication * ITSM * end-user support management * policy and procedure development

📌 IT Manager EMEA (Monza)
🏢 Technical Hunters
📍 Monza