Overview As an AM1 in PayPal’s SMB team, you own the end-to-end commercial relationship for a portfolio of around 80 higher-value SMB merchants, driving growth, product adoption, and profitability. You collaborate across teams to solve merchant needs and protect margins, using data-driven insights and AI tools. You’ll shape how merchants scale with PayPal, contributing to a mission of empowering small businesses to compete globally. Retribuzione / Benefits * comprehensive, choice-based programs for wellbeing * generous paid time off * healthcare coverage for you and family * financial security resources * mental health support * balanced hybrid work model Responsabilità * Own end-to-end commercial outcomes for a merchant portfolio * Acquire, manage,



and grow relationships with SMBs * Use analytics to recommend optimal solutions * Influence processes to improve efficiency * Act as single point of contact for merchants * Leverage AI-powered tools to surface growth, cross-sell, and risk signals * Maintain pipeline, forecast, and portfolio health reporting * Coordinate with internal teams to resolve merchant needs Requisiti fondamentali * 3+ years experience and Bachelor's degree or equivalent * 5+ years experience and Bachelor's degree preferred * Proven track record of owning high-value or strategic customer relationships * Strong analytical skills and ability to derive solutions from data * problem-solving * data-driven decision making * cross-functional collaboration * AI-powered tools for growth and risk signals * pipeline forecasting and portfolio health reporting * ability to rank opportunities using data/artificial intelligence

📌 Senior Account Manager, SMB (Monza)
🏢 Paypal
📍 Monza