SMX is seeking a Field Service Technician to support the U.S. Army Counterintelligence Command's IT infrastructure by providing hardware maintenance, hardware management, cyber and Tier II service desk support. This is a full-time onsite position. * Perform all hardware maintenance duties and operate automated diagnostics systems. * Perform remedial and preventative maintenance per OEM specs, Cybersecurity STIG requirements, or TTM/COR directives. * Track and execute warranties for asset maintenance. * Perform equipment installation and relocation. * Assist/conduct equipment sanitization for turn-in to DRMO. * Identify required spare parts and maintain inventory of spares. * Fabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit) in line with DoD and Army requirements. * Perform hardware installations and basic network administration. * Install or troubleshoot Automated Information Systems and IP assets on a network (e.g., configure IPs, troubleshoot connectivity issues).
* Provide system hardware maintenance and interconnectivity familiarization for personnel after hardware upgrades, integrations, reconfigurations, and layout drawing updates. * Attend internal training sessions and meetings. * Create/update diagrams for IA, CM, and Government documentation requirements. * Maintain change control and associated documentation. * Provide Tier II support for desktop imaging, manage Active Directory contents (accounts, groups, etc.), manage Org share contents, distribution lists, and overall Office 365. * Provide on-site support for Regional HQ, Field Offices, and staff computers, focusing on maintenance and preparation during duty hours and actively supporting live missions, including computer imaging and licensing. * Assess mission requirements for necessary equipment and ensure network functionality. * Troubleshoot and maintain network and computer interfaces. * Support customer service requests and IT Service delivery within the I
📌 Field Service Technician (Treviso)
🏢 SMX
📍 Treviso