The Service Engineer (Technical Support & Operations) is responsible for the implementation, delivery, maintenance, and optimization of Endian solutions for partners and customers. They ensure that every deployed system operates securely, reliably, and efficiently, serving as a key technical point of contact during service operations and maintenance. This role requires a hands-on, proactive, and customer-focused approach, ensuring service continuity, partner satisfaction, and operational excellence. Responsibilities * Install, configure, integrate, and maintain Endian products and services * Ensure system uptime, availability, backups, patching, and proactive monitoring * Diagnose and resolve technical issues with a focus on root cause analysis, prevention, and continuous improvement * Collaborate with internal teams to ensure service quality and consistency * Document technical activities and maintain clear,



structured communication with partners and internal teams * Identify optimization and automation opportunities and contribute to process improvement * Conduct or participate in partner and customer meetings, training sessions, and service reviews to ensure correct adoption and effective use of the Endian platform * Knowledge of Linux system administration and networking fundamentals (TCP/IP, routing, VLANs, VPNs) * Understanding of cybersecurity concepts (firewalls, ZTNA, IDS/IPS, threat prevention) * Experience with virtualization and container technologies (VMware, Proxmox, Docker, or similar) * Familiarity with monitoring and troubleshooting tools (Zabbix, PRTG, Nagios) * Basic scripting and automation skills (e.g., Bash, Python, Ansible) * Experience with IT service management tools (Jira, Confluence, or equivalent) * Knowledge of ITIL best practices and ISO 27001 principles for IT service management and information security * Ability to coordinate across technical teams and collaborate cross-functionally to resolve issues and improve services * Excellent c

📌 Services Engineer (Bolzano)
🏢 Endian
📍 Bolzano