Overview In this role you will deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers. You will work closely with a collaborative team of Sales Operations Specialists to support needs, strengthen relationships, and ensure smooth processes across diverse clients. You will identify cross-sell and upsell opportunities and coordinate licensing support with cross-functional teams. You will drive timely resolution of escalations and deepen industry knowledge to support software publishers. This role offers the chance to influence customer outcomes at scale within a global software and cloud solutions provider. Responsabilità * Demonstrate sales ability with upselling and cross-selling experience * Analyze customer needs to define cross- and upsell plans * Provide licensing support in collaboration with cross-functional teams * Collaborate with Account Managers, Finance, Back Office,



and Procurement to support end-to-end processes * Drive timely resolution of escalations with customers and internal teams * Develop knowledge of industry trends through training and collaboration with software publishers Requisiti fondamentali * Experience supporting sales teams to acquire, retain, and grow customer relationships * Strong time management and ability to handle tight deadlines * Excellent relationship-building with clear verbal and written communication * Independent, proactive, and adaptable to change * Professional proficiency in English and Italian * Relationship-building * Clear communication * Initiative * Licensing support * Cross-functional collaboration * Understanding of operational policies and processes in technology solutions

📌 Delivery Customer Success Manager (Monza)
🏢 Softwareone
📍 Monza