Overview In this role you will drive the ongoing development of Technogym’s CRM ecosystem, owning the deployment of digital transformation across the After Sales domain. You’ll collaborate with cross-functional teams, lead SFDC projects end-to-end, and ensure successful data migration and configuration. You’ll be part of an international rollout, shaping how the organization uses CRM to support customers and operations. This is a hands-on, impact-driven opportunity in a globally distributed IT environment. Responsabilità * Drive end-to-end delivery of SFDC projects with HQ IT and vendors * Validate builds and deployments to ensure quality * Configure SFDC and perform functional analysis * Lead User Acceptance Testing (UAT)



and train end-users * Provide ongoing support and continuous improvement of SFDC solutions * Collaborate with business teams to define requirements and align solutions with strategic goals * Support data migration activities during implementations * Coordinate with functional leaders and subject matter experts in After Sales Requisiti fondamentali * 2-3 years of CRM implementation experience * Knowledge of Salesforce (SFDC) configuration; certification is a plus * Familiarity with SAP SD/MM and ServiceMax is a plus * Experience with Agile methodology and Jira * Strong analytical skills, business acumen, and Excel proficiency * Excellent English communication skills * Ability to train users, work cross-functionally, and manage tasks independently * curious and enthusiastic * proactive and can-do attitude * results- and customer-driven * Salesforce configuration (SFDC) * Data migration * Agile methodologies

📌 Digital Technical Service Specialist (Cesena)
🏢 Technogym
📍 Cesena