Overview In this role you will lead a strategic enterprise program for a major client from Milan, steering the end-to-end delivery with a dedicated retained team. You’ll collaborate across consulting, analytics, sales and delivery to ensure on-time, on-budget outcomes. The position mixes on-site client engagement with cross-functional coordination to translate Sprinklr’s platform capabilities into meaningful solutions. This is an opportunity to shape multi-geo, complex implementations for high-impact public-sector engagements. Retribuzione / Benefits * comprehensive benefits package * voluntary healthcare coverage * paid time off * mentoring program * career growth opportunities * regional benefits depending on location Responsabilità * Own and manage a strategic enterprise program for a public-sector client, coordinating the retained team and controlling scope, change control, risks, issues and mitigations * Coordinate with consulting teams,



leaders and internal/ regional stakeholders to drive delivery * Ensure programs and projects run on schedule and within budget * Develop strong relationships with clients and senior internal stakeholders * Build and maintain durable client relationships and internal stakeholder alignment * Develop knowledge of Sprinklr platform components to create realistic project plans and high-level solutions * Ensure accurate reporting and forecasting to external and internal stakeholders * Manage risks, issues and change requests effectively * Manage client service expectations and drive measurable outcomes for the client * Set team tone to emphasize quality and excellence in delivery * Provide weekly status and burn reports to stakeholders * Maintain awareness of industry trends shaping client solutions * Experience integrating enterprise SaaS programs for government/public-sector or highly regulated clients * Work from client premises three days per week and engage senior stakeholders on-site * Lead large-scale, multi-organizational pro

📌 Program Manager (Milano)
🏢 Sprinklr
📍 Milano