Overview In this role you provide technical support and skilled troubleshooting for Apple customers in Milan, aligning with Apple’s mission to deliver an exceptional, only-at-Apple experience. You will deepen knowledge of Apple products, repair processes, and Genius Bar workflows to enable high-quality repairs. You engage customers with care, educate them on repair options and ways to buy, and share feedback with the team to improve service. You work in a fast-paced retail environment, collaborating with teammates to foster an inclusive, customer-focused culture and drive meaningful impact. Retribuzione / Benefits * Comprehensive medical and dental coverage * Retirement benefits * Discretionary stock programs * Relocation * Discounted products * Tuition reimbursement Responsabilità * Develop knowledge of Apple products, services, and Genius Bar repair processes to support efficient repairs * Troubleshoot, diagnose,



and resolve service concerns for select Apple hardware and software * Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple * Provide excellent customer service by understanding needs, recommending products/services, and educating on purchase options * Support customer-facing activities on or off the sales floor as needed * Contribute to an inclusive environment by respecting differences and embracing learning * Demonstrate Apple's values of inclusion and diversity in daily activities Requisiti fondamentali * Demonstrate technical expertise of Apple products and services * Follow troubleshooting steps to identify root causes in a customer service setting * Strong interpersonal skills to navigate customer service issues * Commitment to continuous learning about Apple and third-party products * Ability to work in a fast-paced, team-based environment * Discretion with sensitive information and alignment with Apple values * Curiosity and willingness to learn from others * Empathy * Communication * Teamwork * Technical

📌 Specialista Apple (Varese)
🏢 Apple
📍 Varese