Overview As a Senior Programme Manager at Fiserv, you will lead complex, multi-stakeholder delivery initiatives in payments with a strong focus on AI-enabled delivery. You will serve as a strategic partner to executive clients, shaping programme direction and governance. You will manage large-scale data migrations in card issuing and drive adoption of automation and AI-powered insights to improve outcomes. This role combines delivery excellence with client relationship leadership in a fast-paced, global environment. Responsabilità * Own executive-level client relationships and governance forums, acting as a trusted partner * Lead multiple concurrent programmes from initiation to closure with accountability for outcomes * Drive card issuing data migration programmes, including cutovers and risk planning * Utilize AI-enabled delivery approaches for reporting, risk analysis, and capacity planning * Build and mentor cross-functional delivery teams and promote automation/AI tooling * Coordinate delivery across global teams and multiple functions (Product, Tech, Operations, Compliance,
Integration) * Manage risks, changes, and client expectations with robust governance and clear communication * Own programme P&L;, budgets, and contract negotiations while seeking growth opportunities Requisiti fondamentali * 15–20+ years in programme or project management within payments/financial services tech * Deep payments processing expertise, especially credit card issuing and platform migrations * Proven leadership of large-scale, multi-stream data migration programmes in card issuing * Experience managing enterprise clients at C-suite/VP level with a consultative approach * Track record delivering multiple successful migrations in card issuing and data migration * Practical experience using AI and automation to streamline delivery and governance * Strong understanding of card issuing platforms (VisionPLUS / FirstVision) and migration risks * PMI/PRINCE2 MSP or equivalent certificati
📌 Senior Programme Manager (Milano)
🏢 Fiserv
📍 Milano