Job Title Train Operation Support Engineer Purpose of the Job * Provide real‑time technical support to train drivers and operations teams during service faults. * Coordinate with Alstom control room to monitor train systems remotely and respond promptly to operational anomalies. * Coordinate with traffic control and fleet management to manage train availability and service recovery. * Provide clear and accurate instructions or guidance based on established protocols and procedures. * Troubleshoot and diagnose issues related to railway equipment, providing timely solutions and support to off‑site technical interventions. * Prepare detailed reports and documentation of off‑site maintenance activities, including findings and recommendations. * Analyze incidents and support post‑event investigations to determine technical causes. * Collaborate with maintenance teams and contractors to support repairs and maintenance work. * Participate in root‑cause analysis and contribute to continuous improvement initiatives. * Conduct field inspections, special checks,



and assessments of rolling stock. * Review fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems and utilize continuous improvement tools to implement solutions. Responsibilities * Participate in critical task‑force dedicated to troubleshooting when needed. * Define standard rules to analyze train diagnostic data. * Define standard sheet for troubleshooting during operational outage. * Design diagnostic algorithms in collaboration with engineering team. Organisational Reporting * Fleet support center manager Network & Links * Fleet managers * Depot managers * Control room system engineers and data analyst * Maintenance team leaders Educational Requirements * Technical diploma or degree in engineering (preferably Mechanical or Electrical) or proven experience in railway maintenance and operation. Technical Knowledge / Experience * Experience in train monitoring system develop

📌 Train Operation Support Engineer (Pavia)
🏢 Alstom Gruppe
📍 Pavia