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Position Overview

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Key Responsibilities

Manage technical support requests via ticketing systems, ensuring timely resolution and clear communication with customers.

Provide remote after-sales technical assistance and collaborate with international

Service Partners

.

Ensure correct application of warranty terms and assist customers in identifying and receiving the right spare parts

.

Collaborate with the

Quality Department to report and analyze product non-conformities

, supporting continuous improvement initiatives.

Draft and update product manuals

(user, configuration, installation).

Keep customers informed about new documentation

,

firmware/software releases

, bug fixes, and technical solutions.

Support the implementation and optimization of remote assistance tools and digital platforms for ticket management and customer satisfaction analysis

.

Provide information for

8D reports

,



particularly for phase D2.

Coordinate activities with the

Repair & Maintenance section and Service Partners for effective issue resolution.###

Requirements

Degree or Diploma in a technical field.

Minimum 5 years of experience in technical assistance on complex products.

Strong problem-solving skills and proficiency in

IT systems

.

English proficiency: at least B2 level

.

Excellent communication skills

, adaptability, and ability to work in a team-oriented environment

.

Stress tolerance and creativity in finding solutions.

Nice to have

Basic knowledge of

DMX control systems and technical drawing software

.We are looking for a

Technical After Sales Support to deliver high-quality technical assistance

, ensure customer satisfaction

, and support continuous improvement of our products and services. xysqume The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager.

📌 Technical After Sales Support (Bergamo)
🏢 Claypaky
📍 Bergamo