About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO operations, we pride ourselves on delivering bespoke career solutions that empower professionals to thrive in the dynamic Customer Support Services industry.
Italian Speaking Support Specialist
We are currently seeking a motivated professional for an Italian Speaking Support Specialist position in Bulgaria to join our client's prestigious customer service hub. This is an exceptional opportunity to advance your career among the best Italian-speaking jobs in Europe while enjoying a vibrant professional environment in Sofia.
Key Responsibilities
Provide high-quality technical and general assistance to Italian-speaking clients via phone, email, and live chat
Maintain a deep understanding of product features and service policies within the Customer Support Services sector
Resolve complex client inquiries with professionalism and empathy to ensure maximum satisfaction




Collaborate with internal departments to streamline support workflows and improve overall service efficiency
Document all interactions accurately within the CRM database in accordance with company standards
Contribute to a positive, results-oriented team environment by achieving daily performance targets
Continuously update your knowledge of industry trends and company-specific support protocols
Requirements
Native or fluent Italian (spoken and written) is absolutely essential for this role
Valid EU passport or right to work in Bulgaria
Strong communication and interpersonal skills suited for the fast-paced Customer Support Services industry
Previous experience in a customer-facing role is highly valued, though not strictly mandatory
Proven ability to adapt to new software tools and technical environments
Resilience and a proactive attitude towards problem-solving
Benefits
What We Offer
Competi

📌 Italian Speaking Support Specialist (Italia)
🏢 Mercier Consultancy MD
📍 Italia