Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for Program Head/Delivery Head on behalf of one of their blue-chip international clients to join their organization in Italy.

Job Title

Program Head/Delivery Head

Employment

Tempo pieno

Start Date

November/2026

Country

Milano - On site - Italy

Salary range

90 000.00 EUR - 120 000.00 EUR per year, dependent upon experience

Contact

Bojan Ulemek on: 49 (0) 89 23 88 98 671

Key Responsibilities

- Provide single-point executive accountability for the end-to-end Digital Channel Transformation and joint Digital Factory engagement.

- Lead transition, application development, application management, modernization and stabilization across all value streams.

- Own the integrated transformation roadmap covering web, mobile, omnichannel, common-code adoption and AI-enabled engineering.

- Serve as the senior client interface for customer executives, business sponsors, product owners and technology leaders.

- Establish the joint Digital Factory operating model with clear ownership across product teams, squads, chapters and partners.

- Govern program scope, milestones, releases, critical dependencies, quality gates, risks and corrective actions.

- Lead knowledge transition, resource mobilization,



service continuity and steady-state readiness.

- Coordinate customer teams, client delivery units, shared services, platform partners and external vendors.

- Ensure predictable delivery, production stability, engineering quality, SLA/KPI performance and continuous improvement.

- Govern architecture alignment, DevSecOps, automation, security, compliance and responsible adoption of AI-enabled delivery.

- Own workforce planning, capability development and the effective onsite, nearshore and offshore delivery mix.

- Manage engagement commercials, financial performance, productivity commitments, scope changes and contractual obligations.

- Lead executive governance, reporting, escalation management and stakeholder communication.

Experience/Qualifications

- 15 years in IT services delivery, with at least 5 at Program/Delivery Head level on telecom digital transformation engagements

- Executive accountability for transition, app development, AMS and modernization across multiple value streams

- Track record with Agile/product operating models (squads, chapters, digital factory)

- Managed onsite/nearshore/offshore delivery mixes and multi-vendor ecosystems

- Commercial ownership: P&L;, engagement financials, scope changes, contractual commitments

- C-level stakeholder management and executive governance

- Exposure to AI-enabled engineering and DevSecOps adoption is a plus

- Fluent English and Italian

📌 Program Head/Delivery Head (Milano)
🏢 Manning Global
📍 Milano