The Process Improvement Coordinator supports the identification, planning, and execution of process improvement initiatives within the Guest Services department. This role assists in coordinating cross-functional and cross-market projects, collaborating closely with leadership to develop and implement action plans that align resources, training, and timelines to drive operational efficiency and continuous improvement. Research issues and assist in evaluating and defining project requirements, scope, and objectives.
Provide support and coordination throughout all phases of project life cycles, including User Acceptance Testing (UAT) for technology updates.
Act as the IT liaison by helping prioritize the IT roadmap and completing UAT for key software updates and upgrades.
Manage the project management calendar, track project activities, and report on progress.
Perform administrative tasks, including preparing project outlines, scheduling meetings, and coordinating training.
Support the development and implementation of tools, training, SOPs,



and reference materials necessary for team success.
Education/Experience:
Bachelor's degree (B. or equivalent from four-year college in business management or related field. 2 years of experience in either a fast-paced call center or project management support role. Minimum 5 years of experience within a call center or customer service environment. Equivalent combination of education and experience will be considered.
Computer Skills
To perform this job successfully, an individual must have experience in Microsoft Office programs including Excel, Word, and PowerPoint. Experience with Tableau and Report Writing is preferred. Experience with Intercom, AX, Genesys Cloud, Pega CRM, and Visio a plus.
Certificates and Licenses
The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited

📌 Guest Services Process Improvement Coordinator (Italia)
🏢 Living Spaces Furniture
📍 Italia