Italian Customer Support Agent | Courier & Delivery Services

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on delivering excellence, ensuring that our candidates find not just a position, but a career-defining experience with global market leaders.

Job Overview

We are currently sourcing exceptional talent for an Italian Customer Support Agent | Courier & Delivery Services position in Greece. This is a unique opportunity to join the fast-paced Logistics & Supply Chain industry, providing high-quality support to clients within a globally recognized delivery network.

Key Responsibilities

- Act as the primary point of contact for Italian-speaking clients regarding their logistics and delivery inquiries

- Monitor and troubleshoot shipment statuses to ensure timely delivery within the Logistics & Supply Chain sector

- Coordinate with international courier teams to resolve complex shipping, customs, or dispatch issues

- Provide professional, empathetic, and solution-oriented communication via phone, email, and live chat

- Maintain accurate logs of client interactions and shipment data within internal management systems

- Contribute to the continuous improvement of logistics processes by identifying recurring customer pain points

- Ensure all service level agreements (SLAs) are met, providing world-class support for the Italian market

Requirements

- Native or fluent Italian (spoken and written) is mandatory for this role





- Proficiency in English to effectively collaborate within our international team

- Valid EU passport or a legal permit to work in the EU (mandatory)

- Previous experience in customer service or logistics and supply chain environments is highly valued

- Strong problem-solving skills and the ability to work in a dynamic, high-volume environment
- A customer-centric mindset with a dedication to delivering excellence in every interaction

Benefits

What We Offer

- Competitive Monthly Salary with 13th and 14th salary bonuses per year

- Fully Paid Relocation Package (including flight, transfer, and initial hotel accommodation)

- Monthly Performance Premio for high achievers

- Fully Paid Initial and Ongoing Training in Logistics & Supply Chain operations

- Private Health Insurance coverage

- Relocation support from our team to ensure a smooth transition to your new life in Greece

- And Much More..

Life in Greece

Choosing one of our Italian-speaking jobs in Greece means choosing an unparalleled lifestyle. You will enjoy the legendary Mediterranean climate, where the sun shines for over 300 days a year, providing the perfect backdrop for exploring ancient history and vibrant island cultures that make Greece a top-tier destination for international professionals.

Relocating to Athens provides an incredible quality of life, featuring world-famous gastronomy, a bustling social scene, and a low cost of living compared to major Western European hubs. With our comprehensive relocation package, you can start your new career in Greece with confidence, knowing you are joining a thriving community of international talent.

📌 Italian Customer Support Agent | Courier Services - Work In Athens, Greece (Napoli)
🏢 Mercier Consultancy MD
📍 Napoli