Italian Customer Support Agent | Courier & Delivery Services

Dato l'elevato interesse per questa posizione, la preghiamo di candidarsi tempestivamente se il suo profilo è in linea con il ruolo.

About Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on delivering excellence, ensuring that our candidates find not just a position, but a career-defining experience with global market leaders.

Job OverviewWe are currently sourcing exceptional talent for an Italian Customer Support Agent | Courier & Delivery Services position in Greece. This is a unique opportunity to join the fast-paced Logistics & Supply Chain industry, providing high-quality support to clients within a globally recognized delivery network.

Key Responsibilities

- Act as the primary point of contact for Italian-speaking clients regarding their logistics and delivery inquiries
- Monitor and troubleshoot shipment statuses to ensure timely delivery within the Logistics & Supply Chain sector
- Coordinate with international courier teams to resolve complex shipping, customs, or dispatch issues
- Provide professional, empathetic, and solution-oriented communication via phone, email, and live chat
- Maintain accurate logs of client interactions and shipment data within internal management systems
- Contribute to the continuous improvement of logistics processes by identifying recurring customer pain points
- Ensure all service level agreements (SLAs) are met, providing world-class support for the Italian market

Requirements
- Native or fluent Italian (spoken and written)



is mandatory for this role
- Proficiency in English to effectively collaborate within our international team
- Valid EU passport or a legal permit to work in the EU (mandatory)
- Previous experience in customer service or logistics and supply chain environments is highly valued
- Strong problem-solving skills and the ability to work in a dynamic, high-volume environment
- A customer-centric mindset with a dedication to delivering excellence in every interaction

BenefitsWhat We Offer
- Competitive Monthly Salary with 13th and 14th salary bonuses per year
- Fully Paid Relocation Package (including flight, transfer, and initial hotel accommodation)
- Monthly Performance Premio for high achievers
- Fully Paid Initial and Ongoing Training in Logistics & Supply Chain operations
- Private Health Insurance coverage
- Relocation support from our team to ensure a smooth transition to your new life in Greece
- And Much More..

Life in GreeceChoosing one of our Italian-speaking jobs in Greece means choosing an unparalleled lifestyle. You will enjoy the legendary Mediterranean climate, where the sun shines for over 300 days a year, providing the perfect backdrop for exploring ancient history and vibrant island cultures that make Greece a top-tier destination for international professionals.

Relocating to Athens provides an incredible quality of life, featuring world-famous gastronomy, a bustling social scene, and a low cost of living compared to major Western European hubs. xysqume With our comprehensive relocation package, you can start your new career in Greece with confidence, knowing you are joining a thriving community of international talent.

📌 Italian Customer Support Agent | Courier Services - Work In Athens, Greece (Napoli)
🏢 Mercier Consultancy MD
📍 Napoli