ROLE OVERVIEW The Director, Business Operations leads Off-White™’s operational engine across Commercial Operations, Demand Planning, Customer Service and Internal Logistics. Owns end-to-end operational execution, aligns teams and licensees across categories, and keeps operations tied to the brand’s business goals.

KEY RESPONSIBILITIES

Operations leadership

- Run day-to-day business operations, keeping commercial priorities, operational execution and brand objectives in sync.
- Lead and develop the Business Operations team, setting clear priorities, roles and performance expectations.
- Give Top Management operational insights and recommendations that inform business planning and key decisions.

Commercial operations & licensees

- Manage commercial operations and order management, driving collaboration across Sales, Merchandising, Finance and other functions.
- Act as the operational point of contact for licensees across all product categories, aligning priorities, timelines, processes and requirements.
- Connect licensees with internal teams, making sure communication is clear, ownership is defined and shared deliverables are followed up on time.

Demand planning & supply

- Lead demand planning end to end: forecasts, product availability, stock allocation, order requirements and delivery schedules, working with internal teams and external partners.
- Track demand and supply flows, flag risks and bottlenecks early, and drive corrective action to protect business continuity.
- Own the operational dashboard tracking goods received, goods shipped and invoiced sales by licensee and season, and keep it accurate, up to date and useful for decisions.

Customer service

- Lead Customer Service so that orders are processed efficiently, issues are resolved quickly and service standards are consistent across markets and channels.




- Align Customer Service, Sales, Logistics and external partners on all customer-facing operational processes.

Logistics & product flows

- Manage internal logistics, including sample movements, product transfers and flows between offices, showrooms and other locations.
- Govern employee Clothing Allowance and product seeding programs (allocation, availability, tracking and distribution) in line with internal procedures.

Performance & continuous improvement

- Measure operational performance through KPIs and reporting that show priorities, efficiency and critical issues.
- Design and roll out procedures, workflows and tools that improve efficiency, accuracy and accountability.
- Find and act on opportunities to streamline processes, resources and ways of working across internal teams and licensees.

REQUIREMENTS

- 8/10+ years in Business Operations, Commercial Operations, Demand Planning or Supply Chain, ideally in fashion, sportswear or luxury.
- Proven track record leading multidisciplinary teams, managing complex operational processes and working with external partners.
- Deep knowledge of the full operational cycle: commercial workflows, demand planning, order management, customer service and logistics.
- Experience managing licensees or external partners in a multi-category brand is a strong plus.
- Strong analytical and organizational skills, with a hands-on approach to problem-solving and confident stakeholder management.
- Advanced Excel skills;

experience with reporting tools, ERP systems and data analysis.

- Fluent in English and Italian.

WHAT WE OFFER

- Annual salary range: €90.000 – €100.000, depending on experience
- Job Level: Quadro
- Annual welfare package
- Meal vouchers
- Hybrid/remote working flexibility (in line with company policy and role requirements, 2 days/week)
- Employee discount on the Off-White online store

📌 Director, Business Operations (Milano)
🏢 Off-White
📍 Milano