What Makes Cloudbeds Unique

At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.

Location: Remote

Working Shift:

To best support our global hoteliers, our Hypercare Onboarding team operates across multiple time zones. We are currently looking for Coaches to fill the following shift options:

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Thursday – Monday: 4:00 PM – 1:00 AM EST

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Friday – Tuesday:



10:00 AM – 7:00 PM EST

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Wednesday – Sunday: 5:00 AM – 2:00 PM EST

Please note: Shift details will be discussed during the interview process based on business needs as well as your preference and flexibility. Final shift allocation will be confirmed prior to an offer.

How You'll Make an Impact:

As a Hypercare Onboarding Coach, you will step in at the most critical, high-stakes juncture of our clients' journey: the exact moment their business goes live on our platform. You will empower clients to transform their properties through our AI Smarts + Hospitality Hearts mission, ensuring they never feel abandoned when transitioning to their new live environment. This isn't a standard support queue; it's a high-touch, fast-paced launch zone where you act as a strategic operational partner.

Leveraging your firsthand hospitality experience, you won't just close technical tickets—you will analyze li

📌 Hypercare Representative (Modena)
🏢 Cloudbeds
📍 Modena