Ciao, we're TextYess ?

We're the AI-first CRM that turns conversations into revenue. On-site, WhatsApp, email, voice: our AI Agents sell, support, and retain customers for the best B2C brands out there, autonomously.

We believe the future of commerce is warmer, more human than ever - just at a scale no human team could pull off alone.

We've raised €7M+ and work with brands like Ducati, Pittarosso, MC2 Saint Barth, and Doppelgänger. We're a lean, fast, Italian-born scale-up now expanding our story internationally and this role is a big part of writing it.

The role

We're looking for our first Customer Success Manager dedicated to the UK market: a bilingual English–Italian marketer with agency-side experience who can take over live accounts from day one. You'll own a portfolio of UK merchants end to end, from onboarding to expansion, carry a revenue number on your book from month 3, and give our UK merchants a native-speaking partner as the market scales.

What You'll Actually Be Doing

• Run your UK book end to end, from the handover from Sales through onboarding,



adoption and retention, keeping Attio current as the source of truth.
• Run migrations onto TextYess from Klaviyo, Shopify Email, Brevo and Omnisend: domains, consent, templates and all.
• Build and launch WhatsApp and email campaigns and automations together with merchants, then teach them to run them on their own.
• Grow revenue by spotting and closing upsells: plan upgrades, new channels, Autonomous CRM.
• Create the bridge between the UK and the team: be the voice of UK merchants with Product and Sales, and see technical issues through to resolution with our platform team, Meta and 360dialog.

What You Bring

• Experience in Customer Success, Account Management or a client-facing role, with hands-on experience running email or CRM campaigns for e-commerce clients (Klaviyo, Mailchimp, Brevo, Omnisend or Shopify Email). Agency background strongly preferred: here you do the marketing work with the merc

📌 Customer Success Manager, UK (Milano)
🏢 TextYess
📍 Milano