ROLE OVERVIEW
The Director, Business Operations leads Off-White™’s operational engine across Commercial Operations, Demand Planning, Customer Service and Internal Logistics. Owns end-to-end operational execution, aligns teams and licensees across categories, and keeps operations tied to the brand’s business goals.

KEY RESPONSIBILITIES
Operations leadership
• Run day-to-day business operations, keeping commercial priorities, operational execution and brand objectives in sync.
• Lead and develop the Business Operations team, setting clear priorities, roles and performance expectations.
• Give Top Management operational insights and recommendations that inform business planning and key decisions.

Commercial operations & licensees
• Manage commercial operations and order management, driving collaboration across Sales, Merchandising, Finance and other functions.
• Act as the operational point of contact for licensees across all product categories, aligning priorities, timelines, processes and requirements.
• Connect licensees with internal teams,



making sure communication is clear, ownership is defined and shared deliverables are followed up on time.

Demand planning & supply
• Lead demand planning end to end: forecasts, product availability, stock allocation, order requirements and delivery schedules, working with internal teams and external partners.
• Track demand and supply flows, flag risks and bottlenecks early, and drive corrective action to protect business continuity.
• Own the operational dashboard tracking goods received, goods shipped and invoiced sales by licensee and season, and keep it accurate, up to date and useful for decisions.

Customer service
• Lead Customer Service so that orders are processed efficiently, issues are resolved quickly and service standards are consistent across markets and channels.
• Align Customer Service, Sales, Logistics and external partners on all customer-facing operational processes.

Logistics & product flows
• Manage int

📌 Director, Business Operations (Milano)
🏢 Off-White
📍 Milano