What you will do• You perform preventive and corrective maintenance on hardware and software to ensure the reliable operation of our customers' systems
• You take responsibility for a portfolio of customers, acting as their primary point of contact for technical support and service requirements
• You build strong customer relationships, understand their technical needs and coordinate service activities to ensure timely and effective solutions
• You support the installation and commissioning of new measurement and diagnostic equipment at customer sites
• You identify and troubleshoot technical issues using diagnostic tools, system log analysis and specialised measuring equipment
• You provide first-level remote technical support via telephone, email and ticketing systems, resolving issues efficiently and minimising system downtime
• You monitor equipment remotely to identify potential problems before they affect operations
• You train customers' staff in the correct operation and basic maintenance of our equipment
• You prepare service reports,



maintain technical documentation and share feedback from the field with our engineering teams to support continuous improvement
• You manage spare parts, components and tools required for your service assignments

What you bring• You have a technical qualification in Mechanical Engineering, Electrical Engineering, Electronics, IT or a related field, or at least ten years of equivalent professional experience
• You have a basic understanding of electromechanical systems and can read electrical circuit diagrams
• You are familiar with IT systems, LAN networks and the installation and configuration of software and drivers
• You have experience using measuring instruments such as multimeters and oscilloscopes
• You have English skills at B1 level or higher
• You hold a valid Category B driving licence and are willing to travel frequently, primarily within Europe, for short-term assignments
• You have strong analytical and problem-

📌 Service Technician – Field (Torino)
🏢 Plasser Diagnostics
📍 Torino