This role requires fluency in : Serbian, Italian and English

Make an impact on customer success across Europe :

We're looking for a Customer Service Officer to support key customers across the Adriatic region. You'll combine customer relationship management, account analysis, and problem-solving to drive customer satisfaction and operational excellence.

What you'll do
• Manage customer inquiries, account issues, and service requests
• Perform account analysis and identify improvement opportunities
• Lead reconciliations, audits, reporting, and payment-related activities
• Partner with Sales, Finance, Operations, and Customer Service teams
• Support customer onboarding and continuous improvement initiatives
• Act as a trusted advisor and advocate for your customers





What we're looking for
• Bachelor's degree in Business, Economics, or related field
• 1-3 years' experience in a customer-facing role
• Strong analytical skills and KPI-driven mindset
• Experience with SAP, Salesforce, Excel, Power BI, and reporting tools
• Fluent Serbian, Italian and English

Why join us?
Join a global business where you'll work with international customers, develop your analytical expertise, and play a key role in delivering exceptional customer experiences.

Ready to take ownership, solve challenges, and make a real impact? Apply now.

📌 Customer Service Officer (Milano)
🏢 Chep
📍 Milano