Position

Support the execution of in-store hospitality experience, ensuring a warm, elegant and seamless welcome for all clients. Contribute to client satisfaction and brand perception by delivering high-quality service and attention throughout the store journey.

Position

Support the execution of in-store hospitality experience, ensuring a warm, elegant and seamless welcome for all clients. Contribute to client satisfaction and brand perception by delivering high-quality service and attention throughout the store journey.

Job Responsibilities
- Welcome and be the first point of contact for our clients at the store entrance;
- Support the Client Advisor Team by helping schedule their appointments and guest visits;
- Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists, catering and monitoring the supply of food & beverage;
- Lead by example, consistently embodying and promoting Loro Piana values in every interaction with guests, colleagues and partners;




- Maintain a high level of discretion when dealing with confidential or personal guest information;
- Build genuine relationships with guests and provide personalized service based on their preferences and expectations;
- Anticipate guest needs and proactively provide help, recommendations, and solutions;
- Maintain accurate records of guest preferences and relevant information to support personalized service;
- Assist with VIC arrivals, special celebrations, amenities, and bespoke arrangements;
- Provide information about the city, local attractions, restaurants, transportation, and other services;
- Identify opportunities to exceed guest expectations and create memorable moments;
- Support guest satisfaction and clientele initiatives;
- Ensure that all interactions reflect Loro Piana standards, values, and brand identity.

Profile
- Passion for excellence in the magic of curating special experiences and memories for our guests;
- Excellent interpersonal ski

📌 Hospitality Specialist (Lombardia)
🏢 Loro Piana
📍 Lombardia