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Own Retail Coach Associate

The Own Retail Coach Associate drives continuous improvement and execution excellence across Own Retail touchpoints, including Flagship Stores, shop-in-shop locations and Pop-Ups. Acting as a bridge between retail strategy and field execution, the role provides hands-on coaching and training, identifies capability gaps and turns them into concrete development actions to support a consistent, engaging and high-quality consumer experience and improve overall performance.

Position:

As the Own Retail Coach Associate, you will:

• Provide on-the-job coaching across Flagship Stores, shop-in-shop locations and Pop-Ups, strengthening staff capabilities and confidence.





• Design and deliver training programs covering product knowledge, consumer engagement, brand standards, execution guidelines and key behaviours expected across Own Retail activities.

• Lead and coordinate key onboarding initiatives, supporting consistent execution and adoption of new processes, tools, product narratives and activation standards.

• Lead rollout activities to support rapid integration, operational readiness and effective preparation of Own Retail processes.

• Conduct coaching sessions and field observations to reinforce capabilities, identify improvement opportunities and support consistent execution across retail touchpoints.

• Facilitate role-play exercises to strengthen consumer interaction skills and embed brand and engagement standards.

• Analyse data to identify execution gaps, translate them into targeted improvement actions and check ongoing impact.

• Gather field insights and best practices to drive continuous improv

📌 OWN RETAIL TALENT BOOSTER (Milano)
🏢 Jt International
📍 Milano