Italian Customer Support Agent | Courier & Delivery Services
About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on delivering excellence, ensuring that our candidates find not just a position, but a career-defining experience with global market leaders.
Job Overview We are currently sourcing exceptional talent for an Italian Customer Support Agent | Courier & Delivery Services position in Greece. This is a unique opportunity to join the fast-paced Logistics & Supply Chain industry, providing high-quality support to clients within a globally recognized delivery network.
Key Responsibilities Act as the primary point of contact for Italian-speaking clients regarding their logistics and delivery inquiries
Monitor and troubleshoot shipment statuses to ensure timely delivery within the Logistics & Supply Chain sector
Coordinate with international courier teams to resolve complex shipping, customs, or dispatch issues




Provide professional, empathetic, and solution-oriented communication via phone, email, and live chat
Maintain accurate logs of client interactions and shipment data within internal management systems
Contribute to the continuous improvement of logistics processes by identifying recurring customer pain points
Ensure all service level agreements (SLAs) are met, providing world-class support for the Italian market
Requirements Native or fluent Italian (spoken and written) is mandatory for this role
Proficiency in English to effectively collaborate within our international team
Valid EU passport or a legal permit to work in the EU (mandatory)
Previous experience in customer service or logistics and supply chain environments is highly valued
Strong problem-solving skills and the ability to work in a dynamic, high-volume environment
A customer-centric mindset with a dedication to delivering excellence in e

📌 Italian Customer Support Agent | Courier Services (Napoli)
🏢 Mercier Consultancy MD
📍 Napoli