Founded in in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation.
The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Job Purpose
To be a Company Brand Ambassador and to be responsible to achieve all the qualitative and quantitative objectives of the product category department assigned.
To manage and to motivate the department team in achieving the sales target, ensuring extraordinary Client service experience, being present on the sales floor, managing the activities of the department.
Responsibilities
BUSINESS
Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.
Analyze the department performance and define the act?ons required for ach?eving the bus?ness object?ves.
Give commercial suggestions to SM.
Drive the team to exceed their KPIs.
Be constantly up-to-date on market trend and share ?ns?ghts w?th relevant funct?ons.




Foster the ecommerce channel development.
CUSTOMER
Ensure high levels of customer satisfaction through excellent service.
Strengthen customer loyalty by engag?ng and supporting the sales team ?n clientel?ng act?v?ties and gains new local customers to grow department sales.
TEAM
Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures.
Identify h?gh potent?al collaborators for internal development opportunities.
Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.
RETAIL
Guarantee an in-depth product knowledge w?th?n the department, working w?th the relevant functions to support product/ collection training needs.
Prov?de feedback and focused suggestions on department needs to the Store Manager.
Guarantee the v?sual presentat?on of his/her department.
Ensure effect?ve and

📌 Department Manager (Ello)
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📍 Ello