At Veloce Solutions Group , we connect fast-growing U.S. companies with top global talent. From Guadalajara and León , we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion , fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work , offering wellbeing programs, social initiatives, and real career growth.

Location: Guadalajara

Schedule:

Wednesday - Thursday 23:00 - 7:00
Saturday - Sunday 02:00 - 14:00

Additional Benefits:
- $1,000 MXN grocery vouchers
- $500 MXN punctuality bonus
- 4% saving fund

English Level: B2 Intermediate

The Enterprise Operations Associate will be part of a high performing team, working in lockstep with their Carrier Sales team to manage freight movement and providing operational support to team.

Primary Responsibilities
- Foster positive carrier relationships operationally by working with carriers booked on loads by Carrier Sales.




- Dispatch drivers and track and trace loads through life-cycle of shipment ensuring that customer deadlines are met. Communicate updates and issues to team members.
- Work with carriers to identify and resolve issues. Escalate issues as appropriate.
- Update company TMS with required documentation in a timely manner.
- Ensure drivers are set-up to accept automated tracking software and that auto tracking is initiated.
- Manage e-mail communication between account managers and carriers.
- Review and reply to incoming emails from carriers, making sure to forward all necessary documents to imaging department for processing.
- Review and register all requested accessorials in database for reimbursement.
- Ensure boards are cleaned with complete and concise turnover documentation daily.
- Additional duties and projects as assigned.
- Assist in the identification and execution of process improvement initiatives.

Qualifications
- Prefer college degree or 1 year of applicable carrie

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