pFrom day one at Unobravo, we’ve been bon a mission to make mental health support truly accessible to everyone /b by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it. /ppOur success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,500 qualified therapists and more than 10 million therapy sessions delivered, bwe’re proud to have made a meaningful difference in countless lives. /b /ppWe are looking for an Operations Lead thatwill play a key role in ensuring the operational excellence of the Supply Onboarding management focusing on processes automation and optimizations and proactively addressing risks, bottlenecks, and disruptions. /ph3The Essentials /h3pbSeniority: /bMid-Level /ppbSalary range: /bEUR 30,000 - 40,000 in line with our commitment to transparent and equitable compensation practices /ph3What You'll Do /h3ulliOversee, own and optimize the full acquisition and onboarding journey of new therapists, ensuring targets are met in line with company growth /liliOwn the implementation of process automation across acquisition and onboarding areas and drive the adoption of AI tooling /liliBuild insightful dashboards to monitor the efficiency and effectiveness of our acquisition and onboarding funnel, identifying bottlenecks, drop-offs, and opportunities for improvement /liliProvide teams with the right tools and operating mechanisms to streamline their workflows and enable more effective ways of working /liliOversee and continuously improve the clinical acquisition and onboarding processes and team organization, ensuring a high-quality and consistent experience /liliAct as the cross-team integration point of reference for new strategic streams of work across the company into the acquisition and onboarding processes /liliRedesign and optimise the therapist offboarding process,



ensuring a smooth and compliant experience while gathering scalability and preserving patients needs /li /ulh3Must-have /h3ulli3–5 years of experience in Operations, Service Operations or Program Management (preferably in high-volume scale-ups) /liliProved hands‑on experience with process automation AI-based /liliStrong analytical mindset: comfortable reading and working data, identifying patterns, and building the case for change with a strong bias toward execution /liliExperience working in fast‑paced, high‑variability operational environments. /liliStrong familiarity with operational metrics, SLAs, and structured workflows. /liliProven experience coordinating cross‑functional stakeholders /liliStrong problem‑solving skills, with a structured approach to root‑cause analysis and continuous improvement. /liliFluency in English /li /ulh3What we offer /h3h3Scaling with purpose /h3pStep into a work environment that's in bconstant motion /b, and bever‑evolving /b. Be part of a company that's on the rise! /ppYour mental health matters. Get access to bexclusive discounts on psychotherapy sessions /b with our professionals: your well‑being comes first. /ph3Moments That Matter /h3pEnjoy unforgettableb company retreats /b,b team‑building /bexperiences, nationwide baperitivo parties /band more.. Because we love celebrating milestones together! /ppWe speak your language, and want you to speak ours! Enjoy a bfree membership and conversation courses /b on our language platform to grow personally and professionally.



/ppCelebrating the passing of time is also fun at Unobravo! All employees can enjoy a bday off /b on the month of their bbirthday /b. /ppOn World Mental Health Day, we step back together, giving each of us ban additional day off /b to rest, reflect and recharge. /ph3Inclusive Parental Leave /h3pEnjoy bextra days off /b to celebrate the arrival of your little ones. Available for ball parents /b, including biological fathers, same‑sex parents, adoptive, and foster parents. Because every family deserves time to connect. /ph3To Fit in Our Culture /h3pAt Unobravo, what truly connects us isn’t just what we do — it’s how we do it. /ppIf you’re curious to discover the values and behaviors that guide us every day, take a look at our bCulture Page /b and see what being part of Unobravo really means. /ph3Come as you are /h3pAt Unobravo, everyone is welcome. We value individuality and believe that diverse perspectives make us stronger. /ppWe’re proud to be an equal‑opportunity employer and to provide reasonable accommodations to ensure a fair and accessible hiring process for all. /ppIf you require any support or adjustments during the application or interview process, please let us know, we’ll do our best to make sure you have a positive experience. /ppEvery application is carefully reviewed by our Talent team. If your profile matches the role, we’ll reach out to schedule an introductory call. /ppOur selection journey may vary depending on the position, but it’s always designed to be clear, engaging, and meaningful. You might be invited to complete a case study and will meet your future manager and key team members along the way, so you can get a real sense of what it’s like to work with us, because finding the right fit goes both ways. /ppAnd don’t worry! You’ll always have a dedicated point of contact from our Talent team to guide you through each step and make sure you have the best possible experience. /p #J-18808-Ljbffr

📌 Operations Specialist -Therapist Acquisition & Onboarding (Milano)
🏢 Unobravo
📍 Milano