Specialista Senior / Project Manager In this role you help create welcoming, well-run living and working environments for tenants within Hines properties. You will coordinate on-site services, maintenance, safety, and communications to support a high-quality tenant experience. You'll work with cross-functional teams to organize events, manage shared spaces, and ensure smooth operations from move-ins to move-outs.
This position offers the chance to influence daily life at the structure while aligning with Hines' reputation for innovation and excellence. You'll be the on-site point of contact who helps tenants feel supported and connected to the local community. competitive rewards opportunities to grow within a global firm diverse and inclusive culture trust and high standards Move-in/out processes and tenant welcome Site inspections and structure tour of shared areas Organize and supervise shared spaces; manage PMS and app implementation Create and coordinate on-site events and communications/branding Finance support:



review tenant payments and balances Handle tenant complaints and move-out communications for re-marketing On-site safety liaison and maintenance coordination Receive and manage shipments; parcel collection as point of contact Inspect and coordinate minor maintenance interventions and deficiencies Provide concierge services (bookings, reservations, upselling services) Verify timely maintenance work and report malfunctions/interventions Maintain internal procedures and best practices Inspect apartments during move-in/move-out and sign delivery/redelivery reports Prepare reports as required by Operations Manager Check coworking space orders and ensure cleanliness and device readiness Support night alarm readiness and structure systems Coordinate taxi/rental car bookings and tenant notifications Oversee tenant laundry delivery/pickup when not handled by laundry Communicate with tenants and vendors in multiple languages as needed Possible transfer to other buildings for future openings Availability to work shifts, holidays, and weekends Speaking at least two languages fluently (Italian and English) Confident with the use of technology Good PR skills with tenants and external partners Knowledge of structure systems and availability during night alarms Basic administrative knowledge Willingness to work shifts, holidays, and weekends Potentially able to transfer to other buildings for future openings Proficiency with on-site technologies and apps Strong organizational and multitasking abilities

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