h3Role Impact Manifesto /h3pAs a Care Coordinator, you serve as the link between science, service, and each member's journey.
You turn complexity into clarity, data into decisions, and appointments into a meaningful process of change.
You are the consistent voice, the driving force behind action, and the protector of each member's personalized pathway.
You bring together the expertise of physicians, nutritionists, coaches, and other medical professionals into a unified care plan.
Your leadership makes sure every member feels seen, heard, and supported.
You bring calm to chaos, momentum to doubt, and elevate wellness into a premium experience.
You are not just an organizer; you are a driver of results.
/ph3What You'll Do /h3pAs a Care Coordinator, you will oversee and manage the entire member journey from onboarding through diagnostics, plan development, care implementation, and renewal planning.
You will ensure each step is personalized, accurate, and timely.
You will serve as the primary point of contact for your assigned members, fostering trust through effective communication, scheduling, proactive outreach, and ongoing support.
Your daily efforts have a significant impact on both clinical quality and emotional engagement.
/ppYou will collaborate with multiple teams to ensure care plans are executed and followed up on.
You will track milestones, identify gaps, and promote teamwork across departments.
From verifying diagnostic readiness to coordinating plan meetings and preparing mid-year reviews, you will ensure that every member's experience reflects the Fountain Life standard of accuracy and excellence.
/ph3Key Responsibilities /h3ulliServe as the central point of contact for assigned members, guiding them through their year-long personalized care journey /liliPrepare members for diagnostics day: confirming intake forms, reviewing medical records, coordinating with internal teams, and scheduling appointments.
/liliAttend Diagnostics Day and ensure a seamless, supportive member experience by coordinating transitions, checking timelines, and offering reassurance.
/liliMaintain alignment across the care team by communicating updates, summarizing outcomes,



and ensuring each member has shared visibility of their plan.
/liliSchedule and prepare for post-diagnostic strategy meetings, mid-year recalibrations, and year-end reviews /liliDocument milestones, flag outstanding tasks, and elevate potential delays or missed actions.
/liliCommunicate with members regularly to check on progress, answer questions, and offer support, especially when new interventions or updates occur /liliCollaborate with the Program Advisor and Care Team to prepare for renewal discussions with summaries and outcomes.
/liliProvide white-glove, high-touch service that anticipates needs and removes friction at every stage of the member experience /liliMonitor and manage task checklists, follow-up cadence, and interdependencies across the team /liliAdvocate for the member while reinforcing care team cohesion, accountability, and aligned delivery /li /ulh3Qualifications /h3ulliBachelor's degree or equivalent experience in healthcare, health administration, concierge medicine, or wellness operations /liliMinimum of 2 years in a care coordination, member experience, or client service role /liliExperience working with electronic medical records (EMR), CRM systems, or healthcare scheduling tools /liliOutstanding organizational skills and the ability to multitask across clinical and administrative functions /liliEmpathy, emotional intelligence, and professionalism in all interactions /liliStrong written and verbal communication skills /liliCommitment to delivering personalized service and supporting clinical excellence /liliPassion for wellness, longevity, and transforming how people experience health /li /ulh3Outcomes of Success /h3ulliMembers consistently feel supported, informed, and cared for throughout the year.
/liliClinical milestones and care team actions are completed promptly and monitored precisely.




/liliInternal teams collaborate smoothly with clear communication and visible accountability.
/liliMid-year and year-end summaries are prepared proactively and used to drive measurable member success.
/liliMember renewals are driven by clear value demonstration and positive outcomes.
/li /ulpAt Fountain Life, the Care Coordinator role goes beyond operations; it's a leadership position within the member's experience.
You bring structure to the journey, humanity to the data, and excellence to every interaction.
You serve as the steward of trust, the driver of outcomes, and the member's most trusted guide.
/ph3Equal Opportunity Employment /h3pFountain Life is proud to be an Equal Opportunity Employer.
We are committed to creating an inclusive and respectful environment for all employees and applicants, regardless of race (including hair texture and hairstyles), religion, sex, age, national origin, disability, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, or any other legally protected characteristic, in accordance with all applicable laws.
/ppFountain Life is the world's only fully integrated destination dedicated to healthy longevity, where cutting-edge diagnostics, medical science, and restorative therapeutics converge to help people live not only longer, but better.
Founded in **** by visionary leaders including Dr. Peter Diamandis and Tony Robbins, Fountain Life shifts healthcare from reactive to proactive by empowering individuals with knowledge, tools, and personalized care that can detect disease before symptoms appear.
/ppWe serve our members through tiered membership programs: CORE, APEX, and EPIC, designed to meet individuals where they are and take them where they want to go in their health journey.
At the heart of the experience is Zori, our proprietary AI engine that analyzes thousands of data points to generate precise, personalized action plans.
/ppTo learn more, visit /ppWe are healthcare, reimagined.
/ph3The Pay Range For This Role Is /h3p50,********,000 USD per year (Naples Center) /p #J-*****-Ljbffr

📌 Care Coordinator (Napoli)
🏢 Fountain Life
📍 Napoli