pWe are looking for bItalian-speaking Banking Financial Services Specialists /b to join an international customer support team in bLisbon /b.
/p pIn this role, you will be the first point of contact for customers, providing professional support across a wide range of banking and financial services enquiries.
You will handle customer interactions via bphone, email and chat /b, ensuring issues are resolved efficiently while delivering an excellent customer experience.
/p pbPlease note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.
/b /p h3Your Responsibilities /h3 ul liHandle customer enquiries via bphone, email and chat /b, aiming for first-contact resolution.
/li liManage customer cases from beginning to end, including more complex requests.
/li liProvide support with bbanking transactions, fraud-related cases, disputes and chargebacks /b.
/li liHandle complaints professionally and ensure fair and appropriate outcomes.
/li liIdentify and support vulnerable customers, adapting your approach when required.
/li liFollow established procedures while using good judgment when dealing with complex situations.
/li liShare knowledge and provide feedback to colleagues to help improve processes and customer support.
/li liAdapt quickly to changing customer and business needs.
/li /ul h3What We're Looking For /h3 ul libFluent Italian /b and good bEnglish /b communication skills.
/li liStrong communication skills with a customer-focused and empathetic approach.
/li liConfidence when handling complex situations and making decisions.




/liliAbility to work independently while also collaborating effectively with a team.
/li liStrong attention to detail and a responsible, risk-aware mindset.
/li liFlexibility and willingness to learn new systems, tools and processes.
/li liPrevious experience in bbanking, financial services, customer service or contact centres /b is an advantage.
/li /ul h3Contract Working Conditions /h3 ul li12-month initial contract, with the possibility of renewal.
/li liFull-time: 40 hours per week.
/li li8-hour shifts on a rotating schedule from Monday to Sunday.
/li liFlight ticket reimbursement according to company policy.
/li liHoliday entitlement: 22 days per year, according to Portuguese law /li liComprehensive health insurance.
/li liFree Portuguese language classes.
/li /ul h3Salary Benefits /h3 pbWithout Accommodation /b /p ul libBase Salary: € month /b /li liPerformance Premio: Details shared during the recruitment process with the company.
/li /ul pbWith Accommodation /b /p ul libBase Salary: € month /b /li liPerformance Bonus: Details shared during the recruitment process with the company.
/li /ul h3Why Join?
/h3 ul liWork and live in bLisbon, Portugal /b.
/li liJoin a diverse and international team.
/li liGain valuable experience with a globally recognized entertainment platform.
/li liCompany accommodation option available.
/li liLearn Portuguese for free.
/li liBenefit from comprehensive health insurance.
/li liReceive flight reimbursement according to company policy.
/li /ul #J-*****-Ljbffr

📌 Italian Financial & Banking Services, Lisbon W/ Relocation & Accommodation (Catania)
🏢 Cross Border Talents
📍 Catania