Italian Customer Support Agent | Courier & Delivery ServicesAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe.
We pride ourselves on delivering excellence, ensuring that our candidates find not just a position, but a career-defining experience with global market leaders.Job OverviewWe are currently sourcing exceptional talent for an Italian Customer Support Agent | Courier & Delivery Services position in Greece.
This is a unique opportunity to join the fast-paced Logistics & Supply Chain industry, providing high-quality support to clients within a globally recognized delivery network.Key ResponsibilitiesAct as the primary point of contact for Italian-speaking clients regarding their logistics and delivery inquiriesMonitor and troubleshoot shipment statuses to ensure timely delivery within the Logistics & Supply Chain sectorCoordinate with international courier teams to resolve complex shipping, customs, or dispatch issuesProvide professional, empathetic, and solution-oriented communication via phone, email, and live chatMaintain accurate logs of client interactions and shipment data within internal management systemsContribute to the continuous improvement of logistics processes by identifying recurring customer pain pointsEnsure all service level agreements (SLAs) are met, providing world-class support for the Italian marketRequirementsNative or fluent Italian (spoken and written)



is mandatory for this roleProficiency in English to effectively collaborate within our international teamValid EU passport or a legal permit to work in the EU (mandatory)Previous experience in customer service or logistics and supply chain environments is highly valuedStrong problem-solving skills and the ability to work in a dynamic, high-volume environmentA customer-centric mindset with a dedication to delivering excellence in every interactionBenefitsWhat We OfferCompetitive Monthly Salary with 13th and 14th salary bonuses per yearFully Paid Relocation Package (including flight, transfer, and initial hotel accommodation)Monthly Performance Premio for high achieversFully Paid Initial and Ongoing Training in Logistics & Supply Chain operationsPrivate Health Insurance coverageRelocation support from our team to ensure a smooth transition to your new life in GreeceAnd Much More.
.Life in GreeceChoosing one of our Italian-speaking jobs in Greece means choosing an unparalleled lifestyle.
You will enjoy the legendary Mediterranean climate, where the sun shines for over 300 days a year, providing the perfect backdrop for exploring ancient history and vibrant island cultures that make Greece a top-tier destination for international professionals.Relocating to Athens provides an incredible quality of life, featuring world-famous gastronomy, a bustling social scene, and a low cost of living compared to major Western European hubs.
With our comprehensive relocation package, you can start your new career in Greece with confidence, knowing you are joining a thriving community of international talent.
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📌 Italian Customer Support Agent | Courier Services - Work In Athens, Greece (Napoli)
🏢 Mercier Consultancy MD
📍 Napoli