h3Additional Information /h3h3Job Number /h3 h3Job Category /h3pRooms Guest Services Operations /ph3Location /h3pSalita di San Nicola da Tolentino 14, Rome Rome 187, ItalyVIEW ON MAP /ph3Schedule /h3pFull Time /ph3Located Remotely? /h3pN /ph3Position Type /h3pManagement /ph3Pay Range: /h3pEUR 40000- 47000 Annual Salary /ph3Job Summary /h3pResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. /ph3CANDIDATE PROFILE /h3h3Education And Experience /h3ulliHigh school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. /li /ululli2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area. /li /ulh3CORE WORK ACTIVITIES /h3h3Leading Guest Services Team /h3ulliUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. /liliEncourages and builds mutual trust, respect, and cooperation among team members. /liliServes as a role model to demonstrate appropriate behaviors. /liliSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. /liliEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. /liliEnsures recognition of employees is taking place across areas of responsibility. /liliCommunicates performance expectations in accordance with job descriptions for each position and monitors progress. /liliCelebrates successes and publicly recognizes the contributions of team members. /li /ulh3Maintaining Guest Services and Front Desk Goals /h3ulliAchieves and exceeds goals including performance goals, budget goals, team goals, etc. /liliManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. /liliDevelops specific goals and plans to prioritize, organize, and accomplish your work. /liliKeeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. /liliConducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.



/liliReviews staffing levels to ensure that guest service, operational needs and financial objectives are met. /liliUnderstands the impact of Front Office operations on the Rooms area and overall property financial goals. /liliManages department controllable expenses to achieve or exceed budgeted goals. /li /ulh3Managing Projects and Policies /h3ulliEnsures compliance with all Front Office policies, standards and procedures. /liliEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. /li /ulh3Ensuring Exceptional Customer Service /h3ulliProvides services that are above and beyond for customer satisfaction and retention. /liliImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. /liliSupervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. /liliActs as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. /liliDisplays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. /liliStrives to improve service performance. /liliEmpowers employees to provide excellent customer service. /liliEnsures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. /liliReviews comment cards, guest satisfaction results and other data to identify areas of improvement. /liliResponds to and handles guest problems and complaints. /liliObserves service behaviors of employees and provides feedback to individuals and/or managers. /li /ulh3Managing and Conducting Human Resource Activities /h3ulliIdentifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. /liliProvides guidance and direction to subordinates, including setting performance standards and monitoring performance. /liliEstablishes challenging, realistic and obtainable goals to guide operation and performance. /liliSolicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.



/liliEnsures employees are treated fairly and equitably. /liliManages employee progressive discipline procedures for Front Office Staff. /liliAdministers the performance appraisal process for direct report managers. /liliInterviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. /li /ulh3Additional Responsibilities /h3ulliProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. /liliAnalyzes information and evaluating results to choose the best solution and solve problems. /liliInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. /liliIdentifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. /li /ulpAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /ppEDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. /ppBut to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests. /ppWe invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. bBe /b where you can do your best work, bbegin /b your purpose, bbelong /b to an amazing global team, and bbecome /b the best version of you. /p #J-18808-Ljbffr

📌 Front Of House Manager (Roma)
🏢 EDITION
📍 Roma