OverviewIn this role you drive seamless instrument delivery and superior customer experience by aligning regional needs with global Customer Care standards. You partner across commercial, service, supply chain, and care functions to optimize performance, resolve escalations, and implement improvements. You help translate VOC insights into global process enhancements while supporting training and knowledge sharing. Join a mission-driven team that values continuous improvement and real-world impact in cancer diagnostics.

Retribuzione / Benefits

comprehensive agevolazioni programsbonus / incentive payhealth care programpaid time off

Responsabilità

Oversee complex installations, relocations, deinstallations, backlog execution, inventory management, supplier coordination, forecasting, and regional supply chain needs to ensure smooth deliveryAct as regional escalation expert, using Voice of Customer data and trends to resolve issues and improve satisfactionCollaborate with Sales, Service, Contracts, Tenders, Supply Chain, Logistics, and Finance to remove barriers and enhance end-to-end experienceMonitor metrics, identify trends, drive process improvements, and balance global standards with local requirements to boost efficiency and outcomesRepresent the CoE in the market,



translate regional needs into global improvements, and support training, knowledge sharing, and standardization across teams

Requisiti fondamentali

Bachelor's degree or equivalent extensive experience in customer-facing roles with strong knowledge of Customer Care processes, escalation management, quality practices, and continuous improvement methodologiesProven ability to assess complex situations, apply sound judgment, and drive issue resolution in a structured, solution-oriented wayExperience coordinating across multiple functions in a matrix organization to deliver results and exceptional customer experiencesAbility to work autonomously, prioritize competing demands, think critically under pressure, and adapt quickly to changing business needsTravel ~5%, including overnight workshopsPreferred: experience with DBS tools (PSP, Kaizen, Standard Work)Preferred: fluency in English and another European languagePreferred: experience in Life Sciences, Medical Devices, or Diagnostics industryrelationship-buildingcross-functional collaborationproblem-solvingDBS tools: PSP, Kaizen, Standard Workdata-driven decision makingVoice of Customer analysis

📌 Regional Customer Operations Lead (Roma)
🏢 Danaher
📍 Roma