OverviewAs Customer Service Manager in Italy, you lead the Customer Service team to deliver high-quality, efficient service across orders and inquiries. You collaborate with Sales, Marketing, and Logistics to ensure a seamless customer experience and drive continuous improvement. You own customer satisfaction, resolve issues promptly, and enable the team with the right tools and processes. This role offers impact on service quality, costs, and cross-functional alignment within a mission-driven pharmaceutical environment.

Retribuzione / Benefits

gross annual salary 50,000–60,000performance premio (MBO)top-tier benefits packageemployment under CCNL Chimico-Farmaceutico

Responsabilità

Lead and develop the Customer Service team with clear objectives and a customer-first mindsetOversee daily Customer Service operations for efficiency and timely, high-quality responsesManage customer orders from clients and the sales force with ownership of issue resolutionCollaborate with Sales,



Marketing and Logistics to deliver an integrated customer experienceLeverage customer feedback to identify process improvements, boost efficiency, and reduce costsEnsure the team has tools, technologies and resources to maintain service qualityEnsure compliance with quality standards and company policies

Requisiti fondamentali

5+ years in Customer Service with strong people management experience across multiple countries/locationsStrong customer orientation and proactive problem solvingProven continuous improvement mindset with experience implementing process changesSolid organizational and process-oriented mindsetExperience with CRM and customer relationship management toolsFluency in Italian and EnglishStrong communication and cross-functional collaboration skillscustomer-focusedproactive problem-solverstrong communicatorcollaborative across functionsadaptive to dynamic environmentsCRM tools and experience with customer relationship management systems

📌 Customer Service Manager (Roma)
🏢 Zentiva Pharma
📍 Roma