OverviewIn this role you work on client engagements within McKinsey's Operations Practice, focusing on elevating operational performance through AI-powered service models. You will solve problems for clients, shape hypotheses, design analyses, and synthesize conclusions into actionable recommendations, supported by on-the-job coaching and a structured capability-building program. The two-year Operations Excellence Program accelerates your growth with functional training and exposure to multiple industries and service lines. You contribute to digital transformation initiatives, integrating advanced analytics, intelligent automation, GenAI, and agile methods to design future-facing service operations.

Retribuzione / Benefits

competitive salarycomprehensive benefits packageworld-class learning and apprenticeship culturementorship and career developmentglobal collaboration with 65+ countriesformal training and knowledge development

Responsabilità





Identify client issues and develop hypothesesDesign and conduct analyses to inform recommendationsSynthesize findings into actionable client-facing guidanceParticipate in on-the-job coaching and the OEP capability-building programEngage in digital transformation and AI-driven service operations initiativesCollaborate with cross-functional teams to shape AI-native operating models and service ecosystemsDevelop strategies and roadmaps for deploying processes and systems supporting digital service operations

Requisiti fondamentali

Master’s degree and exceptional academic performanceInitial experience or strong interest in AI-powered service innovation (digital solutions, robotics, Generative AI)Proven leadership in work or extracurricular activitiesMobility and willingness for European assignments during the work weekExceptional analytical and quantitative problem-solving skillsAbility to communicate complex ideas effectively in English and local office languageleadershipstrong communication (verbal and written)collaboration and teamworkAI-powered service innovationdigital solutions and roboticsGenerative AI and intelligent agents

📌 Consultant - Service Operations (Roma)
🏢 Mckinsey
📍 Roma