Overview
As F&B; Outlet Manager at Hyatt Centric Milano Centrale, you will lead the rooftop outlet to deliver exceptional guest experiences while driving revenue. You will collaborate with cross-functional teams to uphold the brand promise and service standards. Your role includes upselling opportunities and resolving guest issues to maintain positive relationships. You will balance hands-on outlet leadership with strategic planning during peak periods to maximize profitability and guest satisfaction. This is an engaging opportunity to shape a premium hospitality experience within a renowned brand.
Retribuzione / Benefits
- 12 free nights at Hyatt hotels globally every year
- Discounts at F&B; outlets
- International working experience with future international transfer
- Brand exposure on a global hospitality platform
Responsabilità
- Drive guest-focused service and upselling to maximize revenue per guest
- Ensure brand promise and service standards are consistently delivered
- Handle guest and internal complaints promptly and satisfactorily
- Maintain positive relationships with guests and colleagues across departments
- Spend peak-period time in the Outlet to supervise operations and ensure peak performance
- Collaborate with management to forecast, budget, and optimize labor and purchasing
- Foster clear, timely communication with team and other departments
- Promote professional working relationships and a culture of service excellence
Requisiti fondamentali
- At least 2 years of progressive hotel or related field experience
- Associate degree and 3+ years related experience
- Strong F&B; service background
- Clear verbal and written communication skills
- Ability to stay composed under pressure and handle problems proactively
- Knowledge of hotel department functions and interdepartmental coordination
- Italian and English language proficiency
- Experience with forecasting, budgeting, labor management, and purchasing
- strong communication
- customer-focused
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📌 F&B Outlet Manager (Italia)
🏢 Hyatt
📍 Italia